When you need more tokens, the most cost-effective option is to upgrade to a higher-tier plan. You can upgrade your plan in Settings, under Subscriptions & Tokens.If you’re already on the highest available plan (Pro 1000 or Team 1000), you’ll have the option to purchase token reloads under Settings >Subscriptions & Tokens.Your unused tokens, including any extras you purchased, will roll over to the next month and stay active for a total of 2 months. If you don’t need the larger token bucket in the upcoming month, you can downgrade to a lower-tier paid plan and still keep the rollover tokens.
The rollover benefit is for paid plans only. Switching to a free plan will deactivate them. You can reactivate them by purchasing a plan before their expiration date.
In this section, we explain how token rollover works and answer some common questions.
Tokens associated with a paid subscription will roll over for an additional month as of July 1, 2025, remaining valid for a total of two months. Please note that you still need to maintain a paid subscription to access any rollover tokens.
Do I get any rollover tokens as a free plan user?
Tokens on the free plan don’t roll over. Any tokens that you have accrued are assigned as fixed one-month buckets.
How are tokens consumed?
Tokens are consumed based on a first in, first out basis, meaning the oldest (rollover) buckets are consumed first before the newer tokens from your latest billing cycle.
How long are tokens valid upon rollover/renewal?
On rollover/renewal, you receive a new allocation, valid for two months.Example: You are on the Pro 50 plan in July with a renewal date of August 5, 2025. On August 5, you get a new allocation of Pro 50 valid until October 5. Any unused tokens from your July 5 allocation will remain available until September 5, as long as you maintain a paid subscription.
What happens when I cancel my paid plan?
When you cancel your paid plan, you lose access to all allocated tokens (including rollover tokens) when the billing cycle ends. To use your rollover tokens, resubscribe to a paid plan before they expire.Example: You are on the Pro 50 plan in July with a renewal date of August 5, 2025 but then you cancel at the end of the month, either voluntarily or your payment fails. On August 5, you lose access to all token allocations.When you resubscribe, you’ll receive a token allocation based on your new plan, and regain access to any unexpired rollover tokens. In the above example, if you resubscribe before September 5, you can still use your remaining tokens from July, along with your new monthly tokens.
What happens when I upgrade from one paid plan to a higher-tier paid plan?
When you upgrade from one paid plan to a higher-tier paid plan, you receive a prorated allocation that brings you up to the higher tier for the remainder of your current billing cycle. These additional tokens received as a prorated discount will also roll over.Example: You are on the Pro 50 plan in July with a renewal date of August 5, 2025. You upgrade to Pro 100 on July 30.Immediately upon upgrading, you receive an additional allocation of Pro 100 minus Pro 50, valid until September 5.Then, on August 5, your new billing cycle begins, and you receive a full Pro 100 allocation valid until October 5.
What happens when I downgrade from one paid plan to a lower-tier paid plan?
When you downgrade from one paid plan to a lower-tier paid plan, you still retain access to any unused tokens from your previous (higher-tier) allocation until they expire, i.e., for up to two months from their original issue date. On your next renewal date, you’ll begin receiving tokens based on your new, lower-tier plan.
Example: You’re on the Pro 50 plan in July, with a renewal date of August 5, 2025. You downgrade to Pro 20 at the end of July.On August 5, your lower-tier plan begins, and you receive a Pro 20 token allocation (valid until October 5).Your unused higher-tier tokens from July remain available until September 5.
I have an annual subscription. How is this handled in my case?
If you subscribe to an annual plan, tokens are still assigned on a monthly basis, and each monthly allocation follows the same two-month expiration rule.Example: You are on the Pro 50 plan in July with a renewal date of August 5, 2025. On August 5, you get a new allocation of Pro 50 valid until October 5. Any unused tokens from your July 5 allocation will remain available until September 5.Note that you are billed for the next twelve months as soon as you subscribe to an annual plan.Check out the Billing page for more details.
How does token rollover work on team plans?
Tokens are assigned to each team member and stay linked to the person who accrued them.